Administrative Info

The information below is a summary of some core information about my Shipping, Return and Warranty Policies.

Shipping

CONUS: $15

Non-CONUS/Canada: $25

International (Generic): $35

International (Australia): $40

Disclaimer

Customers are responsible for any additional duties, taxes, or fees incurred by the shipping of their devices out of the CONUS.

Returns

I have implemented what I believe is a fair and flexible return policy:

1.) You may return your device in original, unopened/unaltered (factory seal intact*) factory packaging for a full refund (100%, less shipping) within 14 days of shipment**.

2.) You may return your device, with factory seal broken, subject to a 15% restocking fee (85%, less shipping) within 14 days of shipment**.

*Note: This does not include the shipping box the device comes in. The factory seal exists on the branded Big Monk Electronic Device Co. factory packaging box on the inside.

**Note: For International and Non-CONUS purchasers, the return window is extended to within 30 days of shipment.

Warranty

I have implemented what I believe is a fair and flexible warranty policy:

Your device is warrantied for a period of one (1) year from the date of shipping.

Warrantied are not transferrable to new owners.

Valid warranty claims will be repaired at no charge to the original owner except for return shipping to the Big Monk Electronic Device Co. (BMEDC). This warranty covers defects in the function of the pedal due to failure of the internal, non-wear and tear components and workmanship.

Failure due to the normal wear and tear parts such as switches, pots, jacks, etc. are excluded from this warranty but also subject to inspection by the BMEDC. If the failure of normal wear and tear parts is deemed outside the coverage of this warranty, or repairs are being solicited by a non-original owner, the BMEDC will charge the owner a flat rate of $40 plus shipping to make the necessary repairs.